Our Commitment to Your Privacy

National Community Assistance Services (NCAS) is committed to protecting your privacy and safeguarding your personal information. We operate in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This policy explains how we collect, use, store, and protect your information when you visit our website or interact with our services.

Your Personal Information

You can browse the general content of our website without providing personal details such as your name or address. Some features — such as enquiry forms, referrals, or bookings — may require you to submit personal information.

We only collect personal information when it is knowingly and voluntarily provided by you. This may include:

• Your name

• Email address

• Phone number

• Postal address

• Enquiry details

Any personal information collected through our website is used for the primary purpose for which it was provided — such as responding to your enquiry — or for related purposes such as completing forms or improving service delivery.

NCAS does not sell, rent, or trade your personal information to third parties.

Website Visit Data

When you visit our website, analytics tools may automatically collect limited information that does not personally identify you, including:

• Server and IP address

• Top-level domain name (.com, .au, .gov)

• Date and time of visits

• Pages viewed and interactions

• Downloads or video views

• Device type and operating system

• Browser details (user agent strings)

This information helps us improve our website performance and user experience.

Uploading Images & Social Media

If you upload images through our website or social media platforms, we recommend avoiding images that contain embedded location data (such as EXIF GPS information). Visitors may be able to download and extract this data.

We may link to or embed content from social media platforms on our website. When interacting with this content, external privacy policies apply. These platforms may collect information about you, use cookies, and track engagement.

Cookies

Cookies are small data files shared between a web server and your browser. NCAS uses cookies to enhance website functionality and measure usage.

We may use:

• First-party cookies to analyse site performance

• Optional cookies to save your details when submitting comments or forms

You can disable cookies through your browser settings at any time. Refer to your browser’s website for instructions.

Embedded Third-Party Content

Our website may include embedded content from other platforms (such as videos, images, or articles).

When you engage with this content, those third parties may collect data, use cookies, or monitor your interaction in accordance with their own privacy policies.

Transmitting Information Online

While NCAS uses security measures such as Secure Socket Layer (SSL) encryption to protect data transmitted through our website, the internet is not always completely secure.

We cannot guarantee absolute security for information transmitted online and are not responsible for unauthorised access occurring outside our reasonable control.

Storing Your Information

Personal information submitted through our website is stored securely in cloud-based systems. We take reasonable steps to protect your information from:

• Misuse

• Interference

• Loss

• Unauthorised access

• Modification

• Disclosure

Keeping in Touch

We may use your contact details to provide service information, updates, and marketing communications via email, post, or messaging platforms.

All marketing communications include an unsubscribe option, and you can request removal from our mailing lists at any time.

Contact About Privacy

If you have concerns about how we handle your information, please contact us through our Feedback page on this website.